The service day as it unfolds — call volumes against a typical
day, and missed callers who still need a callback.
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Hour by hour, today vs. typical
TodayTypical for this weekday
Needs attention — awaiting callback today
Citizen calls unanswered today whose caller has not
reached a live person since — the open callback list. Provisional, not verdicts.
RECENT = within the last 2 hours.